Returns and Exchanges:
Hip Doggie always guarantees your satisfaction. If you are not 100% satisfied with your purchase, simply return it to us in its original unused condition within 7 days of receipt for a merchandise exchange, credit or refund. In the case of a return, you may receive a refund or credit for the purchase; however, the refund or credit will not include the shipping and handling costs.
All returns or exchanges must be pre-authorized and must include a return authorization number. Please email us at firstname.lastname@example.org or call 954-951-2275 to confirm the return or exchange in advance. All returns and exchanges may be subject to a re-stocking fee and return shipping cost unless stated otherwise. These additional fees will be confirmed upon notification of the return or exchange.
Always contact us before shipping any return or exchange for proper notification. All returns or exchanges must be include tracking or proof of delivery.
Return Shipping Policy:
Customer is responsible for all outbound and return shipping costs. Exceptions will be made for defective items only. In the event the return is made due to defective merchandise, or a wrong item has been shipped, Hip Doggie Inc, will reimburse the customer for the cost of shipping the merchandise back OR Hip Doggie will email customer a pre-paid return shipping label on a case by case basis.
In order to receive a reimbursement for the shipping fees back to Hip Doggie, customers MUST ship the merchandise back either standard mail, First Class or GROUND. If any other methods are used (Next Day, 2nd Day, express, etc) shipping costs will not be reimbursed even in the event of damaged or miss shipped merchandise.
Please Note: For international orders Hip Doggie Inc. does not reimburse for Duties/Tariffs paid.
When exchanging one item for another, the value of the returned item will be applied as a credit towards the new item you are requesting. If the price of the new item is higher, we will charge your credit card for the difference. If the price of the new item is lower, we will credit the balance on your credit card (provided your return was received within 30 calendar days from date of invoice). If your return was received beyond 21 calendar days from receiving, we will refund the difference in the form of an online store credit.
Your exchange item may be out of stock by the time your return is received. We suggest you list several style numbers and note in the comments section which is your 1st, 2nd, and 3rd choice. OR, specify that you would like to receive an Online Store Credit. If your exchange is out of stock or on back order, a refund or online store credit will be issued.